Operations and maintenance
Protect the solar asset after commissioning.
Commercial solar only delivers its business case if it keeps performing. Gentricity O&M combines monitoring, reporting, inspections, cleaning, compliance checks and fault response so installed systems keep producing.
Why O&M
A solar system needs active operating discipline.
Underperformance is not always obvious from the electricity bill. Dirty panels, inverter faults, loose connections, firmware issues and compliance gaps can all reduce yield or create avoidable risk.
The O&M service is designed to catch those issues early, document the system condition and keep the installation aligned with the performance model.
Monitor
Remote performance monitoring and monthly reporting.
Maintain
Inspections, panel cleaning, inverter health checks and preventive visits.
Respond
Call-outs and fault-repair labour when the site needs hands-on support.
Service tiers
Choose the level of support the site needs.
| Service line item | Basic | Standard | Premium |
|---|---|---|---|
| Remote performance monitoring | Included | Included | Included |
| Monthly performance report | Included | Included | Included |
| Annual system inspection | - | Included | Included |
| Panel cleaning | - | One per year | Two per year |
| Inverter health check and firmware update | - | Included | Included |
| Thermal imaging scan | On request | On request | Included |
| COC / compliance inspection | On request | On request | Included |
| Preventive maintenance visit | - | - | Bi-annual |
| Call-out fee within 50km | R950 / visit | R950 / visit | R950 / visit |
| Fault repair labour | R750 / hour | R750 / hour | R750 / hour |
Rates are indicative, quoted per kWp per annum and exclude VAT. Pricing is based on single-site systems in Gauteng and remains subject to site survey.
Credentials
Why Gentricity O&M?
OEM-trained technicians
Solar specialists who understand commercial system performance and fault finding.
Independent support
O&M support for Gentricity installations and other brand systems.
Compliance focus
Inspections can include COC and SANS-aligned compliance checks where required.
Reporting discipline
Performance monitoring and reports make underperformance visible before it becomes expensive.
Emergency response
Support options are available seven days a week for urgent system issues.
No lock-in option
Contracts can be structured around the level of support the site actually needs.
We have partnered with Gentricity since 2019 for both a large-scale commercial project and several residential installations, and the experience has been seamless every time.
Get a free site assessment and O&M quote.
Our engineers review the system, assess existing performance data and prepare a no-obligation O&M proposal.
Request an O&M quote